Customer Happiness Agent (8.5 hrs/week, based in Austria)
If problem-solving, ensuring users' happiness and providing excellent customer service make you tick, then this part-time position may be just for you!
Are you passionate about interacting with people and problem-solving? Does the thought of providing excellent and empathetic customer service bring a smile to your face? Would you like to contribute to ensuring our users’ happiness and support them on their digital guitar learning journey?
If so, then you may be the part-time (8.5h/week) Customer Happiness Agent we’re looking for to take best care of our users. As our user base continues to grow, there may be the possibility to increase the weekly working hours in the future.
Your playground:
Responding competently to our customer support requests within 24 hours (using Intercom) and app reviews (using App Radar)
Creating customer support reports by collecting, analyzing, and visualizing relevant data on a monthly basis
Summarizing user feedback and feature requests to pass them on to the Product Development team
Drafting FAQ content for our Help Center to improve the user experience
Continuously optimizing the customer support workflow and cross-team communication of support insights
What to bring along:
First experience with customer support is a plus
Excellent written English as well as communication skills, any additional languages are a plus
Strong focus on service-orientation and digital affinity
A proactive, engaging personality with a passion to thoughtfully interact with people
A resilient, positive, and analytical mindset with excellent problem-solving skills
A passion for music and knowledge of music theory as well as of playing guitar
Availability to work at least 1 hour a day (Mo-Fr), around the same time
Be based in Austria
What we offer:
Flexible working hours
Remote first work setup and mindset
A small team (25-30) with lots of individual impact and responsibility
Fun, relaxed, and regular remote team events and onsite team retreats
Shared and lived values: Agility, Curiosity, Unity, Transparency, and Empathy
An emphasis on continuous learning and growth
Mental wellbeing initiatives such as Mindfulness Wednesdays and optional paid external therapy sessions
Your contact: Annika Annus (People and Culture Specialist)
The compensation for this marginal employment (8.5 hours per week) is EUR 485 per month.
- Department
- Growth Marketing
- Locations
- Remote
- Remote status
- Fully Remote
- Monthly salary
- 485 EUR
JOB OPENINGS
JOIN THE STAGE and become part of the Fretello journey to help people express themselves through music.
While we are remote-first here at Fretello, we would like to show our support for all Ukrainians and are able to offer assistance and support to all current and prospective employees in obtaining a Red-White-Red card (residence permit) should they wish to relocate to Austria.
To expand the team and passionately fulfill our vision, we are currently looking for:
About Fretello GmbH
We empower every individual to express themselves through music with an AI-based app. Our team collaborates remotely from all corners of the world or on-site in Linz to offer the best possible music learning experience to our users. Founded in September 2016, we have grown into a warm-hearted and passionate bunch of 25+ people. Join the stage to learn and support us in a surrounding that allows you to be yourself, contribute, grow, and smile.
NOT A GUITAR PLAYER?
Not true, you certainly are! Whilst we all share some love for music, the only instrument every Fretellian should be able to play is air-guitar 🤘
Customer Happiness Agent (8.5 hrs/week, based in Austria)
If problem-solving, ensuring users' happiness and providing excellent customer service make you tick, then this part-time position may be just for you!
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